AVISA body and you - Returns and Refund Policy

Thank you for choosing AVISA for your skincare needs. We strive to provide you with high-quality handmade skincare products. However, we understand that there may be situations where you need to return a product or seek a refund. Please read our Returns and Refund Policy carefully to ensure a smooth and satisfactory experience.

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**Returns:**

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1. **Damaged or Defective Products:**
   - If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item.
   - Provide detailed information and include photographs to support your claim.
   - We will review your case and, if deemed necessary, provide a replacement or issue a refund.

2. **Incorrect Item Received:**
   - If you receive an item different from what you ordered, please contact us within 7 days of receiving the product.
   - We will guide you on how to return the incorrect item and send you the correct one.

3. **Allergic Reactions:**
   - It's essential to review the list of ingredients provided with each product to avoid any allergic reactions.
   - If you experience an allergic reaction, discontinue use immediately and consult with a healthcare professional.

 

**Refunds:**

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1. **General Refund Policy:**
   - We offer refunds for products returned within 30 days of the purchase date.
   - To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. **Return Process:**
   - Contact us at [your contact email/phone number] to initiate the return process.
   - Once we receive your return and inspect the item, we will notify you of the status of your refund.

3. **Refund Approval:**
   - If your return is approved, we will process the refund to your original payment method within [number] business days.

4. **Non-Refundable Items:**
   - Personalized or custom-made products are not eligible for refunds unless they arrive damaged or defective.

 

**Shipping Costs:**
   - Shipping costs for returning items are the responsibility of the customer, except in cases of damaged or defective products.

 

**Contact Information:**
   - If you have any questions or concerns about our Returns and Refund Policy, please contact us at 

Phone - 8591125122

Email - avisabodyandyou@gmail.com

 

**Note:** This policy is subject to change without notice. Please check our website for the most up-to-date information.

Thank you for supporting Avisa Body and you . We appreciate your trust in our handmade skincare products.